Do you carry liability insurance?

Yes! We carry a $2,000,000 liability policy and will be happy to provide a proof of insurance certificate upon request.

Do you provide references?

References from recent clients are available any time upon request. In fact, we encourage you to check our references. We are proud of our reputation and want you to hear it first hand from any of our satisfied clients!

Which areas do you serve and do you travel?

For ecoboom main business areas, we serve all areas of Southern California, from San Diego to all areas up to Santa Barbara. We also do destination events and installations, and over the years have produced events in Chicago, Miami, Phoenix, Seattle, San Francisco, Napa Valley, Denver, Las Vegas, Mammoth, Aspen, Jackson Hole, Phoenix, Honolulu, Salt Lake City, and New York City. Internationally, ecoboom has worked in Sydney, Melbourne, Brisbane, London, Berlin, Vienna, Rosarito Beach, San Felipe, Puerto Nuevo, and Cabo San Lucas, Mexico, even as far as Perth, Australia!

When do you arrive to set up an event?

At ecoboom, we believe arriving 1.5-2 hours in advance is sufficient time to to prepare for a small event’s start time. If an event is more detailed and requires more setup / preparation time, we are happy to arrive early to ensure a successful event.

What are your RENTAL terms?

Rentals are quoted by day OR by the week, and if it doesn’t say “Weekly Rental” it’s a daily rental which is for 1 (one) day only. Weekly rates are the equivalent of 3 (three) working days which allows larger productions to have a day of travel and set up/strike on the beginning and end of the week. Client is responsible for damages to all equipment, late returns, and extensions.

What are your Booking/Payment Terms?

In order to book and reserve ecoboom, we must receive your signed contract and 50% (of your total amount due quoted) deposit by the agreed deposit due date. The remaining balance is due one week prior to the event date in order to confirm the event.

**All events booked within one month of the event date require the full event balance paid within one week of the event date.

What is your Cancellation Policy?

If you cancel your event prior to 30 days before the event date, 50% of the deposit will be refunded. In the case of a cancellation within 30 days of the event date, the client will forfeit the entire deposit amount. Cancellations made to the equipment or labor less than 72 hours prior are subject to a 80% cancellation fee on equipment, and costs incurred on Labor. All on-site cancellations are subject to a 100% cancellation fee on equipment and 100% on Labor.

What forms of payment do you accept?

We accept cash payments, checks/cashiers checks, PayPal, Venmo

What is your Overtime Policy?

Your contract will state the cost of each overtime hour. Day rates are based on Ten (10) hour days between 7:00 am to 10:00 pm and Includes a One (1) hour Meal Break. Overtime will be charged at time and a half after Ten (10) hours, work done before 7:00am and after 10:00pm. Overtime will continue into the following day if there is less than six hours between calls. Double time will be billed for hours worked in excess of sixteen continuous hours.

Is It Customary To Tip?

 If you feel your staff does a great job, gratuities are always greatly appreciated.

What If I Have A Question That I Don't See Listed Here?

No problem! Contact us